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Skills:
- Windows 98, NT, 2000, XP
- FrontPage 2002
- MS Office 2000 – Word, Excel,
Publisher, Outlook 2002
- Knowledge of Networking
Fundamentals
- Basic HTML
- Introductory knowledge of IIS
5.0
- Web Graphics (PhotoShop 7.0, Paint Shop Pro
7.0)
- Multimedia (Flash 5.0,
Animation Shop 3.0)
- Technical Writing
Education: 2000
– Present, Carteret Community College – Internet Technologies, 3.5 GPA
Who’s Who
Among American College Students 2000 -2001
HS
Diploma, East Carteret High School, Beaufort, NC
Work Experience:
February 2002 - Present
Assistant to Web Master and Web Designers
NCCOAST Communications,
Morehead City, NC
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Helps with updating existing
websites with new photos, graphics and text
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Helps customers with technical
questions regarding the services
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Sets up new web sites with
Internic and in DNS
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Assists in the building and
installation of new company computers
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Adds new entries and helps
maintain email accounts in IMAIL
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Assists in performing
maintenance to existing Network infrastructure
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Makes visits to clients offices
to help with setup of email & web browser/FrontPage tutorials
July 2000 – August 2001
Customer Service/Sales;
Beaufort Marine Discount,
Beaufort, NC
- Assist customers with
purchases and answer customer questions
- Perform vector-based
digitized embroidery graphics editing
- Embroidery machine operation
and maintenance
- Order inventory from vendors
- Complete and ship orders
- Check in items from vendors
- Use MS Fox Pro for
bookkeeping and inventory control
May 2001 – August 2001
Administrative Assistant;
Roland D. Lawrence & Son,
Inc., Beaufort, NC
- Helped facilitate migration
and set-up of new company office and its systems
- Set up accounts with
manufacturers of home electronics products for new company
- Performed accounts payable
procedures using online banking and maintained entries in company
checking account book
- Maintained calendar of
scheduled appointments for contractors and clients
- Performed customer service
duties such as answering customer questions, resolving customer
complaints and suggesting and selling the company’s services
- Set up and maintain office
computer systems (two new builds, installed and maintained all software
used), installed CAT 5 cable and switch, set up office network
- Administrated the purchase of
office equipment and supplies
- Prepared a wide variety of
forms, letterheads, correspondence and portfolios used in the business
- Prepared company’s business
cards and shipping labels using Publisher 2000
October 2000 – June 2001
Help Desk Technician;
@communications (Cape
Lookout Internet Services) Morehead City, NC
- Resolve customer questions,
problems and complaints related to Internet service and basic computing
(Windows, Mac OS, Internet Explorer, Outlook Express, Netscape, FTP,
HTTP, etc)
- Perform set up and
troubleshooting of dial-up networking for customer computers both over
the phone and through hands-on set up in the office
- Help billing department file
customer invoices and prepare billing statements
- Performed any other
low-level maintenance duties to assist admin.
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